Refund & Cancellation Policy
Last updated: July 2025
This policy outlines refund conditions for transactions on The Opponent app. All payments are processed securely via Cashfree Payments.
1. Wallet Deposits
- Wallet deposits via UPI or other methods are non-refundable once credited to your in-app wallet.
- Deposited funds remain available for challenges or withdrawal to your registered UPI ID.
- If a deposit fails but amount is debited, it will be auto-reversed within 5–7 business days by your bank.
2. Challenge Entry Fees
Entry fees are fully refunded to your wallet in the following cases:
- The challenge is rejected by the opponent.
- The challenge expires without being accepted (auto-expires after 24 hours).
- The challenge is cancelled by the creator before acceptance.
- A technical error prevents the match from being completed.
Once both players accept and confirm a challenge, the entry fee is locked and awarded to the winner. No refunds for completed matches.
3. Subscription Plans
| Scenario | Refund |
|---|---|
| Cancel within 24 hours (unused) | Full refund |
| Cancel after 24 hours or after use | No refund |
| Auto-renewal charged unintentionally | Refund on request within 48 hours |
Subscriptions via Apple App Store follow Apple's refund policies.
4. Venue Bookings
- Cancellation more than 2 hours before slot — full refund to wallet.
- Cancellation within 2 hours of slot — 50% refund to wallet.
- No-show — no refund applicable.
- If the venue cancels — full refund to wallet.
5. Store Purchases
- Orders cancelled before dispatch — full refund.
- Defective or incorrect items — full refund or replacement within 7 days of delivery.
- Return requests within 7 days of delivery with photo proof.
- Store refunds credited to original payment method within 5–7 business days.
6. Failed Transactions
If payment is deducted but not reflected in your wallet or order:
- Wait 30 minutes — most transactions settle automatically.
- If not resolved, contact us with transaction ID and screenshot.
- We verify with Cashfree and process refund within 3–5 business days.
7. How to Request a Refund
Contact us via:
- 📧 Email: admin@appuxspark.com
- 📱 In-app: Settings → Support → Refund Request
Include your registered email, transaction ID, amount, and reason. Requests processed within 3–5 business days.
8. Refund Method
- Challenge and booking refunds → in-app wallet
- Store purchase refunds → original payment method
- Subscription refunds → original payment method
9. Contact Us
For any refund or cancellation queries:
📧 admin@appuxspark.com
📍 Pune, Maharashtra, India
🌐 appuxspark.com/opponent